Orders and Payments

If your order fails, contact your bank to check that there are no security blocks on your credit card. Try to place a new order, ensuring that the billing address, the name on the card, and other details related to your account/card are correct.

If the problem persists, please contact our Customer Service by clicking on the "Contact Us" link at the bottom of the website or via chat, providing a screenshot of the issue.

Once your order is confirmed, we cannot guarantee its cancellation or modification.

If you have received your order and wish to return or exchange it, please refer to the Returns and Refunds section.

It is not possible to change orders or add products to an existing order.

For your security, if this is your first order, it can only be shipped to the cardholder's billing address or to a company address that we will independently verify later.

To avoid delays, please ensure that your billing address is the same as the one on your card statement, and write the cardholder's name exactly as it appears on the card.

Please also make sure to accurately enter your contact details, so we can communicate with you if necessary.

Purchasing from our Online Store is very simple: if you already know what you are interested in, use the specific category links available on the website.

Once you have found an item you wish to order, select the size and color and click the 'ADD TO CART' button below. You can view the selected items by clicking 'VIEW CART' in the side panel that opens, or by clicking the cart icon at the top.

From the Shopping Bag, you can remove products if you have changed your mind or add them to your Wishlist.

To complete the order, click 'Proceed to checkout'.

Below you will find our suggestions for placing your order:

• Connect to the website with an alternative browser: we recommend using the latest version of Google Chrome or Mozilla Firefox;

• Try deleting cookies from your browser or clearing the cache;

• Try using an alternative form of payment;

• Verify that your payment card is enabled for online purchases and have your 3D Secure code handy.

If you still encounter problems placing your order, please contact our Customer Service via the "Contact Us" link available below, by sending an email to customercare@bogliolimilano.com or via chat. We will be happy to help you!