Extra-EU Returns and Refunds

We are only authorized to issue refunds to the credit card originally used for payment.

If the credit card you used for payment has expired or been blocked, but you have a new card issued by the same financial institution, the refund will still be credited to your new credit card account, even if the number is different.

If you no longer have an account with that financial institution, please contact your bank directly to check the details of the pending refund. Generally, the financial institution will issue a physical check to refund the full amount. We recommend providing a valid mailing address to the financial institution, if necessary.

We will refund you within 14 working days from the date your return is received at our warehouse and will notify you by email. In case of orders cancelled before shipment, the refund will be made within 3 working days from cancellation.

If your order was shipped outside the EU, taxes and customs duties cannot be refunded by us: we suggest you contact your local Customs Office, they might be able to help you recover those costs.

The refund method will follow the payment method used:

• CREDIT CARD PAYMENTS

The refund will be made to the same credit card used at the time of purchase; the time required to receive the credit varies depending on the banking institution.

• PAYPAL PAYMENTS

The refund will generally be visible in your PayPal account within 48 hours of receiving the confirmation email. In some cases, however, it may take up to 15 working days for full processing.

You can return your order by submitting a return request within 18 days from the date of purchase.

Go to the Returns Center by clicking here

You will be asked to enter your order number and the email address used. Follow the indicated procedure, at the end of which you will receive the return label to print. Leave the package with the pre-paid DHL label at any courier center. Once the package is received and its contents analyzed, we will proceed with issuing the refund.

If more than 18 days have passed, contact Customer Care via chat or by sending an email to customercare@bogliolimilano.com

Returns are free if you use the same courier indicated on the return label.

Alternatively, you can choose to select another courier of your choice. However, in this case, the return shipping costs will be at your expense and will not be refunded.

Please note that choosing a different courier may slow down the return process and the final refund.

1. Check the courier's name on the return label you received.

2. Book the pickup by following the booking procedures of the courier indicated on your return label:

• DHL: You can contact DHL by phone by calling your country's DHL center. Alternatively, you can book the collection through the website.
• OTHER COURIERS: You can select your preferred courier. However, return shipping costs will be at your expense and will not be refunded. Please note that choosing to use your own courier may slow down the return process and final refund.

3. Remember to take note of the package tracking number on the label to monitor the status of your return.

To track the status of your return, enter the tracking number from the return label on the courier's website.

Please note that your refund will be processed within 14 working days from the date your return is received at our warehouse.

There are two ways to obtain your return label:

Via the Returns Center:
Access our Returns Center
By entering your order number and email address, you can access your order and directly reprint the return label.

By contacting Customer Service:
Contact our Customer Service via email or chat using the link Contact Us and we will send you a new return label.

For returns from the United States, the Return Proforma Invoice will be automatically generated and transmitted by our system, without any request on your part.