Shipping and Deliveries

Once your order has been shipped, you will receive a confirmation email containing shipping details and a tracking number to follow your order's shipment.

If you completed your order using your account: you can check the status of your order by logging into your account and visiting your 'Orders' list.

You can find the name of the courier handling your package delivery and check your order status by following the instructions in the "How can I track my order status" box.

If the tracking number does not work or is non-existent, do not worry: the process of transferring information from the courier to our systems can take up to a maximum of 24 hours to complete. During this time, the information related to your order may be incomplete or the tracking number may be reported as "non-existent."

For this reason, we invite you to recheck after 24 hours from receiving the email with the shipping tracking. The information will be updated directly by the courier.

Once the order is confirmed, we cannot guarantee a change of the shipping address. 

Please contact customer care at customercare@bogliolimilano.com or via chat to receive all information.

Enjoy the holiday season thanks to our extended return policy until January 15th.

Below are the last order dates to receive your items before Christmas:

For your security, new user orders can only be shipped to the billing address of the credit card holder or a company that we can independently verify.

To avoid delays in order fulfillment, please ensure that your billing address matches what is on your credit card, and that the cardholder's name is written exactly as it appears on the card.

Please also make sure to enter your details correctly, so that we can contact you if necessary. Please note that we do not accept orders with PO box addresses or with requests for general delivery.

We do not ship through freight forwarders

We ship to many countries and offer various shipping options to best meet your needs.

You can check if we ship to your country by consulting the table below.

* = same-day shipping if order received by 11:00 AM

As of January 1, 2021, the United Kingdom is no longer among the countries belonging to the European Union.

Following the agreement signed between the two countries ("free trade"), it will be possible to continue purchasing without further taxes applied within the European Union to the United Kingdom and vice versa.

Local VAT is applied to all destinations in the European Union, the United Kingdom, and the USA.
In many countries, shipments are made under DDP (Delivery Duty Paid) terms, meaning that all applicable import duties and customs fees are included in the final product price.

DDP

Australia

Bahrain

China

Guatemala

India

Japan

Mexico

Norway

Oman

Peru

Saudi Arabia

Singapore

South Korea

Switzerland

Turkey

United Arab Emirates

Vietnam

Malaysia

Thailand

China – Taiwan

South Africa

Canada

All other countries are considered DDU (Delivery Duty Unpaid) destinations:

The product prices shown do not include taxes and VAT. The recipient is responsible for all import taxes, customs duties, and local taxes imposed by the country to which the shipment is made. Payment of these taxes is required to clear the order through customs.

We cannot predict the exact amount of taxes and duties to be paid, so we advise you to check them before placing an order. Shipping costs are already included in your final order total. In any case, the courier may present you with a separate invoice for local taxes to be paid.

The Russian Federation is a DDU (Delivered Duty Unpaid) destination. For information on customs policies, please consult the official website of the Federal Customs Service here.

We offer various shipping options to best meet your needs.

Shipping costs vary based on shipping type and destination (please refer to the table below). Your shipping costs will be automatically calculated at checkout.

We aim to ship all orders within 2 business days. Estimated shipping times are to be considered as a guide only, and from the shipping date, we are not responsible for any delays caused by credit card authorization processes.

Please note that during sale periods, deliveries may be delayed by 2-3 business days. We apologize for any inconvenience.

Go to the "Ship to my country" section for all Express costs.

If your order has been delivered and you've noticed some items are missing, please contact us via the chat button at the bottom right, or by email at customercare@bogliolimilano.com.

You will need to provide us with the following information to enable us to open an investigation with the courier:

. general photos of the package (from different angles if possible)

. photos of the contents

. details of the delivery method

. details of the condition of the package upon delivery

Please also keep everything you received, including the cardboard box, until the investigation with the courier is completed.

If you are not available at the time of delivery of your order, a new delivery attempt will be made the following day. If necessary, a third attempt will be made the day after. In case of failed delivery on the third attempt, the package will be returned to our warehouse.

It is not possible to book a delivery time or make appointments with the courier. Deliveries are made from Monday to Friday during office hours.

The courier does not make deliveries on pre-holiday and holiday days.